Training Materials | Get Involved! Resource Clearinghouse

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title	Keyword	Tags	Year
Controlling Complaint Conversations This quick read provides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer… more	Staff Training	Complaint, problem, unhappy	2019
Shelving with Dewey - Illinois This 1 hour self-paced course from LibraryU, a program of the Illinois State Library and the regional library systems is archived by WebJunction. It… more	Job Specific Volunteer Training	shelve, book shelving, shelver	2019
Recruitment Success Story - Flagstaff Arizona In this 4 minute video, Claudine from the Flagstaff library talks about her successes in finding a volunteer to serve as her assistant volunteer… more	Capacity Building, Engaging High Impact Volunteers	online booksales, Book sale	2019
Volunteer Appreciation Guide is Volunteer Appreciation Guide is a free resource developed by Wild Apricot to offer tips and advice for volunteer programs just getting started… more	Capacity Building	recognition	2019
Want to Write a Volunteer Program Annual Report? Here's How to Start VolunteerMatch blog guest post by Elisa Kosarin. This post originally appeared on Twenty Hats. Your volunteers tell a compelling story. It’s time to… more	Capacity Building		2019
Skills Based Volunteering Toolkit - Common Impact Since 2000, Common Impact has supported nonprofits in effectively utilizing skills-based volunteering to build internal capacity to better serve the… more	Capacity Building, Engaging High Impact Volunteers	Skills Based Volunteers	2019
Playing by the Rules: Creating an Effective Volunteer Handbook. This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your… more	Volunteer Handbooks	policies, handbook	2019
Walking the Walk: Engage Library Volunteers in your Volunteer Engagement Program This 1-hour webinar by Jennifer Bennett of VolunteerMatch (recorded on August 29, 2019) focuses attention on how to engage volunteers in the work of… more	Engaging High Impact Volunteers, Capacity Building	Skilled Volunteers	2019
Do's and Don'ts of Supervising Library Volunteers This July 2019 article from Public Libraries Online provides an excellent overview of working with volunteers in large and small libraries.	Capacity Building, Staff Training	supervision	2019
Arizona's Buckeye Library Shares it's Experience with Get Involved In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best… more	Capacity Building, Engaging Staff and Unions		2019
Engaging Volunteers from Diverse and Immigrant Communities The Minnesota Association for Volunteer Administration (MAVA) has developed a set of 8 strategies for creating a more inclusive volunteer program at… more	Capacity Building, Staff Training	diverse, inclusive, immigrant	2018
New Volunteer Manager's Toolkit Get Involved Webinar Archived June 27, 2018 New to volunteer management? Looking for a refresher on the basics? This one hour webinar, presented by… more	Capacity Building, Interviewing Volunteers, Staff Training		2018
Successfully Managing Library Volunteer Program Changes What should you do when it’s time to change the policies and procedures that govern or guide the volunteers that work with your organization? How can… more	Capacity Building, Staff Training	change management	2018
Revitalizing Library Volunteer Engagement One hour archived recording of a WebJunction webinar: Library volunteerism is evolving. Gone are the days of looking for tasks to keep your… more	Engaging High Impact Volunteers, Engaging Staff and Unions, On-line Volunteer Recruitment		2018
Rethinking Volunteer Recognition This 2018 archived Webinar from Verified Volunteers presents research shows that there is a disconnect between what volunteers are seeking in terms… more	Capacity Building, Engaging High Impact Volunteers	recognition	2018
Demographic Trends Shaping America and Service Beth Steinhorn of VQ Strategies takes 2018 Pew Research results and extrapolates them for volunteer engagement professionals by addressing the… more	Capacity Building, Millennials		2018
Getting Staff Buy-In for Volunteer Engagement Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (26.5 minutes)	Engaging Staff and Unions		2018
Gaining Staff Buy-In for Volunteer Engagement This chart created by Carla Lehn identifies the common reasons that staff are resistant to the idea of engaging volunteers in their work, and… more	Capacity Building, Staff Training	staff buy-in	2018
Bibliography on Volunteer Engagement Bibliography and Web Resources on Volunteer Engagement.	Capacity Building, Staff Training	Baby Boomers, bibliography, Lehn	2018
Where Do I Go From Here? Engage Volunteers in New Ways This one hour archived webinar was presented by Jennifer Bennett from VolunteerMatch on October 24, 2018. It focuses on: How long do volunteers… more	Capacity Building, Engaging High Impact Volunteers, Staff Training		2018