Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
10 Must Have's for a Well-Crafted Volunteer Job Description
Great reminders about what every volunteer job description should contain.
Capacity BuildingStaff Training job descriptions, Position Descriptions 2022
Pushing Back on Privilege in Volunteerism
This is the recording of a one hour webinar presented by Sue Carter Kahl for the Get Involved initiative on May 12, 2022.
At its best, volunteerism… more
Capacity Building diversity, equity, inclusion, White Saviorism 2022
Outreach Services & Volunteer Resources: A Match Made in Library Heaven - Indianapolis IN
This is the recording of a January 2022 one-hour webinar presented by outreach and volunteer engagement staff members of the Indianapolis Public… more
Staff Training outreach, Homebound, delivery, COVID-19 2022
Equity, Diversity, Inclusion and Belonging Resources
This website of applicable materials was developed and is maintained by the California State Library.
Staff Training diversity, equity, inclusion, belonging 2022
Professional Ethics in Volunteer Administration
These handouts and powerpoint are from a webinar titled: "Sticky Situations: Applying Ethics to Your Work with Volunteers" presented by Katie… more
Staff Training Ethics, CVA 2022
Sticky Situations: Applying Ethics to Your Work with Volunteers
We all encounter ethical dilemmas in our daily work.  But rarely do organizations focus on ethics related to volunteer engagement.  This session… more
Staff Training Ethics 2022
Preparing Co-Workers to Lead Volunteers Online and On Land
Ideas for training staff to engage with volunteers.
Staff TrainingCapacity Building Staff Resistance, staff buy-in, staff training 2022
Building Back Better: Assessing Needs & Identifying New Opportunities
This is the recording of a 1 hour webinar presented by Beth Steinhorn of VQ Volunteer Strategies for the Get Involved initiative on March 17, 2022.… more
Staff TrainingCapacity Building COVID-19, trends, strategic planning, planning 2022
Research and Case Studies Regarding Virtual Volunteering
Research on virtual volunteering compiled and updated in March 2022 by Jayne Cravens of Coyote Communications.
Capacity BuildingEngaging High Impact Volunteers virtual, virtual volunteer 2022
I Just Don’t Have Time: Prioritize Your Way to Productivity
If you don't manage your time, your time will manage you. Determining what to focus our attention on is an essential critical skill. So often we… more
Capacity BuildingStaff Training time management, volunteer leaders, productivity 2022
Best Practices for Recruiting Online
Watch Jennifer Bennett, Training Manager from VolunteerMatch, in this February 2022 webinar about the key things you need to do to be sure your… more
On-line Volunteer RecruitmentVolunteerMatch Tools and Resources 2022
First Day Volunteer Orientation Checklist - Kitchener Public Library
This checklist is used by the Kitchener Public Library for a volunteer's first day of orientation/training.
Volunteer Orientation checklist, orientation, Training 2022
Virtual Volunteers: Keys to Success and Sustainability
More and more organizations rely on a hybrid workforce – with staff and volunteers working on-site and on-line. More recently, engaging volunteers… more
Staff TrainingCapacity Building virtual volunteer 2022
Social Media and Volunteer Engagement
Jennifer Bennett, Senior Training Manager for VolunteerMatch, presented this webinar for the Get Involved: Powered by Your Library initiative on… more
Capacity BuildingOn-line Volunteer Recruitment social media 2022
Live Online Discussion of Diversity Equity & Inclusion
California Library Volunteer Leaders: Live Open Online Discussion on Diversity Equity & Inclusion in Volunteer Engagement – This recorded webinar… more
Capacity BuildingStaff Training diversity, equity, inclusion, White Saviorism 2022
Questionnaire Design Tip Sheet - Harvard University
A tip sheet on question wording from the Harvard University Program on Survey Research.
Capacity BuildingStaff Training surveys 2021
Outdoor Programming and Outreach Best Practices - Oklahoma City OK
Developed by the Metropolitan Library System in Oklahoma City during the COVID-19 pandemic as a guide for staff.
Capacity Building outdoor, outreach, programming, COVID-19 2021
Measuring Success: Strategically Assess Your Volunteer Engagement Strategy
This one hour webinar was presented on April 28, 2021 by Jennifer Bennett, Senior Manager of Education and Training for VolunteerMatch as part of the… more
Staff TrainingVolunteerMatch Tools and Resources evaluation, Assess, Strategic, Webinar 2021
Recruit Volunteers Online: Find Your Next 20 COVID Superheroes with Smarter Strategy
The author describes three essential strategies needed to build a presence online that can recruit the ideal volunteers you need, those that are… more
On-line Volunteer Recruitment Recruitment, online recruitment 2021
Volunteers and the Law: Legal Considerations
A good summary of legal issues from Tobi Johnson & Associates, 2021.
Staff Training law, legal 2021