Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Sticky Situations: Applying Ethics to Your Work with Volunteers
We all encounter ethical dilemmas in our daily work.  But rarely do organizations focus on ethics related to volunteer engagement.  This session… more
Staff Training Ethics 2022
Resources for Friends of Libraries - NY Library Association
Resources for Friends of the Library created by the Friends of Libraries Section of the New York Library Association.
Capacity Building Friends 2022
Bibliography on Volunteer Engagement
Bibliography and Web Resources on Volunteer Engagement developed by Carla Lehn
Capacity BuildingStaff Training bibliography, Lehn 2022
Beyond Younger Volunteers: White Paper on What Rural Friends Groups Need to Thrive
2022 White paper from the Friends of Libraries Section of the New York Library Association.
Capacity Building Friends, rural 2022
Preparing Co-Workers to Lead Volunteers Online and On Land
Ideas for training staff to engage with volunteers.
Staff TrainingCapacity Building Staff Resistance, staff buy-in, staff training 2022
Staff Training: Volunteer Vaccination Verification - San Jose CA
Training developed by San Jose Public Library for volunteer engagement staff at branches to learn how to do volunteer vaccine verifications in order… more
Staff Training COVID-19 2022
Building Back Better: Assessing Needs & Identifying New Opportunities
This is the recording of a 1 hour webinar presented by Beth Steinhorn of VQ Volunteer Strategies for the Get Involved initiative on March 17, 2022.… more
Staff TrainingCapacity Building COVID-19, trends, strategic planning, planning 2022
Service Enterprise & Libraries: Is it for you?
This webinar was presented on July 27, 2022, and was presented by and based on the Points of Light Service Enterprise certification experiences of… more
Staff TrainingCapacity Building Service Enterprise, strategic planning 2022
Online Book Sale Operation - Mesa AZ
The link below to a 10 minute video will introduce you to the Mesa Public Library's amazing online booksale operation (about $100,000/year) which is… more
Engaging High Impact VolunteersCapacity BuildingJob Specific Volunteer Training online booksales, Friends, Friends of the Library, Booksales 2022
Research and Case Studies Regarding Virtual Volunteering
Research on virtual volunteering compiled and updated in March 2022 by Jayne Cravens of Coyote Communications.
Capacity BuildingEngaging High Impact Volunteers virtual, virtual volunteer 2022
Bringing Volunteers Back: “Re-Booting” as We Come Out of the Pandemic
This one-hour live online meeting was held on July 13, 2022 and features California library volunteer engagement leaders sharing their experiences… more
Capacity Building COVID-19 2022
I Just Don’t Have Time: Prioritize Your Way to Productivity
If you don't manage your time, your time will manage you. Determining what to focus our attention on is an essential critical skill. So often we… more
Capacity BuildingStaff Training time management, volunteer leaders, productivity 2022
Consequences of Good v. Bad Volunteer Experiences
A brief article detailing a couple of ways to make your volunteers have a good experience, or to respond to situations where someone's had a bad… more
Staff Training 2022
First Day Volunteer Orientation Checklist - Kitchener Public Library
This checklist is used by the Kitchener Public Library for a volunteer's first day of orientation/training.
Volunteer Orientation checklist, orientation, Training 2022
Virtual Volunteers: Keys to Success and Sustainability
More and more organizations rely on a hybrid workforce – with staff and volunteers working on-site and on-line. More recently, engaging volunteers… more
Staff TrainingCapacity Building virtual volunteer 2022
Volunteer Orientation and Training: The Ultimate Guide
A 2022 article from Wild Apricot on what to consider when planning volunteer orientation and Training.
Capacity Building volunteer training, orientation 2022
Social Media and Volunteer Engagement
Jennifer Bennett, Senior Training Manager for VolunteerMatch, presented this webinar for the Get Involved: Powered by Your Library initiative on… more
Capacity BuildingOn-line Volunteer Recruitment social media 2022
Rethinking Retention: Understanding Strategic Volunteer Relationships
This one hour webinar was presented as part of the Get Involved: Powered by Your Library initiative on September 29, 2022 by Jennifer Bennett,… more
Capacity BuildingInterviewing Volunteers retention, attrition, Recruitment 2022
Live Online Discussion of Diversity Equity & Inclusion
California Library Volunteer Leaders: Live Open Online Discussion on Diversity Equity & Inclusion in Volunteer Engagement – This recorded webinar… more
Capacity BuildingStaff Training diversity, equity, inclusion, White Saviorism 2022
Fun Volunteer Teambuilding Activities That Will Keep Your Remote Team Engaged
This article from Tobi Johnson about Volunteer Team Building activities includes instructions for both in-person and virtual activities.
Capacity BuildingEngaging High Impact Volunteers team building 2022