Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need...

Title Yearsort ascending
Controlling Complaint Conversations
This quick read prvides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer approaches you with a problem.
Keywords: Staff Training
2019
Shelving with Dewey - Illinois
This 1 hour self-paced course from LibraryU, a program of the Illinois State Library and the regional library systems is archived by WebJunction. It provides a great introduction for any library staff, assistants or volunteer needing to learn how to shelve items by the Dewey Decimal Classification (DDC) system. One of the most time-consuming tasks for library staff is training assistants and volunteers about classification systems and how to properly shelve materials. Few tasks are more vital for shelf maintenance and patron access.
2019
Recruitment Success Story - Flagstaff Arizona
In this 4 minute video, Claudine from the Flagstaff library talks about her successes in finding a volunteer to serve as her assistant volunteer engagement coordinator, and in implementing online booksales with volunteers which has translated into thousands of dollars for the library.
2019
Volunteer Appreciation Guide
is Volunteer Appreciation Guide is a free resource developed by Wild Apricot to offer tips and advice for volunteer programs just getting started with or looking to refresh their volunteer recognition planning and procedures.
2019
Want to Write a Volunteer Program Annual Report? Here's How to Start
VolunteerMatch blog guest post by Elisa Kosarin. This post originally appeared on Twenty Hats. Your volunteers tell a compelling story. It’s time to share it.
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2019
Skills Based Volunteering Toolkit - Common Impact
Since 2000, Common Impact has supported nonprofits in effectively utilizing skills-based volunteering to build internal capacity to better serve the community. With this institutional knowledge, they have developed this toolkit to equip nonprofits with the resources and best practices to engage in successful pro bono projects. Whether you are new to skills-based volunteering or a seasoned veteran, this toolkit will provide you with the knowledge, tips, and tricks to ensure your organization is maximizing the value of pro bono.
2019
Playing by the Rules: Creating an Effective Volunteer Handbook.
This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your Library Collaborative (AZ, CA, ID, TX). VolunteerMatch's sample handbook that Jennifer mentions in the webinar can be found here: https://getinvolvedclearinghouse.org/resource/management-tools/sample-volunteer-handbook-volunteermatch, and other sample handbooks from libraries can be found by clicking on "Managment Tools" and then selecting "Volunteer Handbooks" from the dropdown menu.
2019
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best practices learned through her participation in the Get Involved: Powered by Your Library initiative.
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2019
You Can't Fire Me, I'm a Volunteer!
This quick read from Blue Avocado focuses on addressing volunteer dissatisfaction points to the right way to handle disgruntled volunteers.
Keywords: Staff Training
2018
Engaging Volunteers from Diverse and Immigrant Communities
The Minnesota Association for Volunteer Administration (MAVA) has developed a set of 8 strategies for creating a more inclusive volunteer program at your organization. These strategies serve as a starting point for volunteer engagement leaders who are seeking concrete next steps for better engaging volunteers from diverse and immigrant communities.
2018

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