Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
How Nonprofits Can Improve Volunteer Retention
Volunteers are more likely to commit to a nonprofit based on their expectations about the mission and its organizational effectiveness . . .… more
Staff TrainingCapacity Building retention 2026
The Gen Z Volunteer Blueprint: How Nonprofits Can Recruit and Inspire a Generation
This brief article is based on Red Cross research about how to get and keep Gen Z involved.
Millennials Gen Z, Recruitment 2026
Four Ways I'm Using Artificial Intelligence
In this article, well-known volunteer engagement consultant Rob Jackson shares four practical ways in which he is using AI in his work as a Volunteer… more
Capacity BuildingStaff Training Artificial Intelligence, AI 2026
Enhancing Volunteer Retention: The Role of Experienced Volunteers
This research focused on volunteer retention found that  that the presence of experienced volunteers on a shift increases new volunteer… more
Capacity BuildingStaff Training retention 2026
Susan J. Ellis Hot Topics Reference Guide
Susan J. Ellis Hot Topics – A Thematic Reference Guide for Volunteer Engagement Professionals (1997 – 2020 – energizeinc.com) This is an awesome AI… more
Staff Training Training 2026
Young Volunteers are Redefining Service
Questions about younger generations’ community service habits abound for nonprofits, which are contending with an aging volunteer base whose… more
Millennials Youth, young volunteers, informal volunteering 2026
Building Super Supporters: The Donor/Volunteer Connection
This webinar was recorded on June 11, 2026. Some simple but important concepts and ideas were shared.
Session Description: In this fun workshop… more
Capacity BuildingStaff Training fundraising, fund development 2026
Create/Revitalize Volunteer Engagement at your Library
Carla Lehn, Project Manager of California's Get Involved initiative presented this webinar in January 2026 for RAILS ( Reaching Across Illinois… more
Staff TrainingCapacity Building Position Descriptions, Recruitment, staff buy-in 2026
Are Your Volunteers Disengaged? Here’s What Might Be Going Wrong
Volunteer engagement is not just about who shows up. It is about whether people feel their time and effort actually matter. 
When communication is… more
Staff Training morale, volunteer engagement 2026
9 Proven Ways to Boost Volunteer Morale
Here’s a sobering reality: 76% of volunteers who leave say feeling underappreciated was a major reason for their decision. In other words, three out… more
Staff Training morale, volunteer engagement, retention 2026
State of Corporate Volunteering 2026 Report; Finds Growing Chasm Between Corporate Interests and Nonprofit Needs as Employee Volunteering Reaches Record Levels
A new report reveals a growing tension between corporate volunteering and nonprofit needs as employee volunteering reaches record levels. The report… more
Engaging High Impact Volunteers corporate 2026
Statement on Artificial Intelligence - Indianapolis Public Library
Statement on AI from the leadership team of the Indianapolis Public Library - February 2025.
Staff Training AI, Artificial Intelligence 2025
From Nice to Necessary: Unleashing the Impact of Volunteering Through Transformative Investment
Points of Light believes volunteering is one of the most powerful tools we have to strengthen communities. They commissioned this report in 2025 —… more
Staff TrainingCapacity Building funding, investment 2025
The Volunteer Engagement Leader’s Playbook: Building Influence, Credibility, and Impact
Too often, volunteer involvement is treated as a program—a siloed effort managed by one department—rather than as a strategy that can transform an… more
Staff TrainingCapacity Building 2025
Toolkit for Working with Rural Volunteers
After completing a three-year research project on rural volunteerism the Rural Volunteerism Initiative created the Toolkit for Working with Rural… more
Staff TrainingCapacity Building rural, volunteer engagement 2025
Bibliography on Volunteer Engagement
Bibliography and Web Resources on Volunteer Engagement developed by Carla Lehn
Capacity BuildingStaff Training bibliography, Lehn 2025
Why Your Library Needs a Reading Dog
In 2010, the University Of California - Davis completed a study on reading dog programs, which found that readers who participated in a 10-week… more
Staff TrainingJob Specific Volunteer Training Pet Therapy, dog, reading 2025
Hands-On Help and Generous Giving: How Volunteering and Donations Fuel Each Other’s Impact
Studies show that giving and volunteering work collaboratively to support each other and that volunteers are 14.5 percentage points more likely to… more
Capacity BuildingStaff Training fundraising, giving and volunteering 2025
Resources for Internship Programs - Idealist
Several articles on interviewing, hiring, and training interns, as well as managing an internship program.
Interviewing VolunteersCapacity Building intern, internship 2025
Volunteering: An Antidote to the Epidemic of Loneliness
In this webinar, experts and global leaders explore how volunteering serves as a powerful antidote to the growing epidemic of loneliness. The… more
Capacity BuildingStaff Training loneliness 2025