Hot Topics Archive

Management Tools

Volunteer Confidentiality Agreement



Sample Volunteer Interview Questions

Management Tools

List and Matrix of Volunteer Management Software





Training Materials

How to Design Volunteer Training that Helps (Not Hurts) Learning

Management Tools



New VolunteerMatch Recruitment Tool – Volunteer Recommendations



Confidentiality Policy of Customer Records Form

Management Tools

Making the Most of Your VolunteerMatch Account





Training Materials

Rural Volunteer Toolkit

 

Management Tools
Volunteer Best Practices and Recommended Policies for California State Agencies

Training Materials

The Importance of Using and Understanding Background Check Screening

Management Tools

Adult Volunteer Application – Oakland Public Library

Teen Volunteer Application – Oakland Public Library

Youth Volunteer Application -- Huntington Beach Library



Position Descriptions

Seed Library Volunteer – Oakland Public Library



Training Materials

"Where do I go from here?  Engaging Volunteers in New Ways" – Archived Webinar from October, 2018

 

Position Descriptions



California History Genealogist



Training Materials



Resources on Interviewing Volunteers



What Leaders of Volunteers can do to Gain Executive Attention

 

Management Tools

Application for Staff to Volunteer – Oceanside

Volunteer Exit Interview



Volunteer Position Descriptions

California History, Art & Architecture Docent – CA State Library

Tour Scheduling Assistant --  CA State Library



Training Materials

Getting Management Buy-In for Volunteers

Teen Volunteer Programs - Infopeople Webinar

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.



 

Management Tools

Volunteer Coordinator Job Description, Orange Public Library

Volunteer Coordinator Job Description, Huntington Beach Public Library

Volunteer Reference Check questions

Volunteer Position Descriptions

Assistant Volunteer Coordinator   

California History Photo Archivist



Regional Get Involved Events – FREE (often include refreshments and local mileage reimbursement)

Ontario, September 19 – The Inland Get Involved Regional Network’s “Volunteer Coordinator Roundtable” will meet on Thursday, September 19 from 9 – 11 am at the Ontario Public Library.  (includes continental breakfast!)  This will be a great opportunity to meet with peers to discuss successes and challenges of working with library volunteers (Friends too!)  RSVP to Shawn Thrasher at sthrasher@ci.ontario.ca.us  Include your biggest challenge in the e-mail!

Mission Viejo, October 29 – The Southern California Get Involved Regional Network’s workshop “Building and Sustaining a Dynamic Volunteer Program,” will be held on Tuesday, October 29 from 9:00 am – 3 pm, and includes lunch.  RSVP by October 18 to monica.miltko@surfcity-hb.org

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

This month we’re focusing on ESL Conversation Circles.  Many libraries are running these groups with volunteers to help English language learners through conversation and practice.  Here are some materials that might be of use to you in getting this project started at your library:

Fresno County Library recruits volunteers to facilitate small groups of adults learning English as a second language in improving their conversational English skills.  Here’s their volunteer position description.

San Jose Public Library recruits volunteer leaders to enhance the library’s services to English language learners by overseeing and implementing volunteer-led English Conversation Clubs.  Here’s their volunteer position description.

ESL Conversation Circles volunteer facilitator training -- This great Prezi presentation should help you prepare to train your volunteer facilitators.  

Conversation Club Kit -- Developed by the San Jose Public Library, this “kit” is available for volunteer facilitators to use each time they come to facilitate a group.  A great list of materials you might want to prepare too! 

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

This month we’re focusing on Get Involved Regional network meetings that are being held around the state -- two in May (Roseville and Ontario) and one in June in the Bay Area.

These meetings are developed and run by regional Get Involved leaders, with some financial support from the state library to reimburse library participants’ mileage.   Meeting topic, registration and contact information are provided with each.  Each regional team is looking for additional folks to step up to assist in organizing these.  Please make your interest know to the contact person!

Northern California: Strategies for Sustainability: Building a Volunteer Program that Lasts Beyond You

Friday, May 17 -- 10 am – 3 pm (9 am coffee and networking) – Roseville Public Library

It’s FREE.  Lunch is provided and mileage will be reimbursed.  Get on the invitation list by sending an e-mail to ccrosthwaite@saclibrary.org .

Southern California:  Serving with a Purpose Conference

Wednesday, May 22 – 9 am – 4 pm – Ontario Convention Center (free parking)

$25 includes lunch, Keynote Speaker, Author presentation, panel discussion, breakout sessions & more -- for Friends, Trustees, Foundations, Volunteer Leaders and the staff who support them!

More information rhoklotubbe@santaclaritalibrary.com  

Bay Area:  Coordinating Volunteers in Public Libraries

Tuesday, June 4 – 9:30 am – 2 pm – San Francisco Public Library

It’s FREE.  Lunch is provided and mileage will be reimbursed.  Register by sending an e-mail with your name, library and position to kaiwilson@sfpl.org .

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

This month we present an assortment of terrific volunteer position descriptions.  Could you use folks to provide any of these great services?  Thanks so much to the libraries who have shared these!

• “Book a Genealogist” Volunteer – Sacramento
• K-12 English Language Learner Tutor – Chula Vista
• Fundraiser – Huntington Beach 
• Adult Literacy GED Tutor – Sacramento

Upcoming Get Involved Regional Network Volunteer Engagement Training Events Near You:

Northern California: Strategies for Sustainability: Building a Volunteer Program that Lasts Beyond You

Friday, May 17 -- 10 am – 3 pm (9 am coffee and networking) – Roseville Public Library

It’s FREE.  Lunch is provided and mileage will be reimbursed.  Get on the invitation list by sending an e-mail to ccrosthwaite@saclibrary.org.

Southern California:  Serving with a Purpose Conference

Wednesday, May 22 – 9 am – 4 pm – Ontario Convention Center (free parking)

$25 includes lunch, Keynote Speaker, Author presentation, panel discussion, breakout sessions & more -- for Friends, Trustees, Foundations, Volunteer Leaders and the staff who support them!

More information rhoklotubbe@santaclaritalibrary.com   Registration at this link:  http://host7.evanced.info/califa/lib/eventsignup.asp?ID=80

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

The National Association of Counties (NACo), along with its affiliate, The National Association of Volunteer Programs in Local Government (NAVPLG) promotes volunteerism in local government and assists counties in their efforts to organize and expand volunteer programs. Working in almost every area of county government operations, volunteers enable local governments to provide more services to residents. This revised edition of The Volunteer Toolbox is part of NACo’s effort to provide local governments with information and resources to establish and expand volunteer programs.

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

This month we’ve added an assortment of “Library Greeter/Concierge” volunteer position descriptions in use around the state:

Library Concierge – Roseville Public Library 

Library Greeter – Monrovia Public Library

Welcome Desk Volunteer – Tulare County Library



P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

This month’s focus is on some high skilled volunteer positions for library literacy programs:



Three high level volunteer positions in San Jose Public Library’s Literacy Program are:



Head Computer Coach – this leadership position coordinates a cadre of volunteer computer instructors for literacy students



Literacy Outreach Team Coordinator – This leadership position coordinates outreach activities that enhance the literacy program’s presence in the community.



Family Literacy Gift Giver – This position coordinates the distribution of children’s books and family materials to parents, guardians and children who participate in the Family Literacy program.



and here’s a Literacy Site Coordinator position description from the San Luis Obispo program.



P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to carla.lehn@library.ca.gov and requesting to be added.

This month’s focus is on liability issues and background checks for volunteers:

Here are Huntington Beach’s Guidelines for Volunteers Working with Children which include a place for volunteers to sign that they understand what’s appropriate, and also, their background checks procedures.

From San Jose – Volunteer Fingerprinting Procedures.

Paso Robles City Library’s new Volunteer Handbook includes mission statement, objectives, expectations and policies and procedures. 

A brief document identifying some things to think about when considering implementing volunteer background checks. 

Q&A on Background Checks by John Patterson, Senior Program Director, Nonprofit Risk Management Center -- The Nonprofit Risk Management Center receives many questions concerning the screening of staff and volunteers using criminal history record checks. Criminal history record checks are important risk management tools but must not replace other risk management strategies designed to lessen the opportunity for abuse of vulnerable service recipients.

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to clehn@library.ca.gov and requesting to be added.

This month we have a treasure trove of things to share from the Huntington Beach Public Library – thanks, Monica and crew! --  starting with a volunteer position description for an “EBooks Coach” who helps patrons one-on-one to use their E-Book Reader to use the library’s collection.

These powerpoint slide decks were created for high skilled volunteers to deliver workshops in the library on:

    --  “Intro to the Internet”   

    --  “Applying for a Job Online” 

    --  “E-mail Basics”

P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to clehn@library.ca.gov and requesting to be added.

Want to take your volunteer Computer Coach program to the next level?  How about recruiting a leadership volunteer to serve as “Computer Coach Program Coordinator?”  Here’s the Position Description being used at the Huntington Beach Library. 



Are you planning to implement ESL Conversation Circles or Clubs.  Two great resources from the San Jose Public Library: a Volunteer Agreement for ESL Conversation Club Coordinator,  and Interview Questions for ESL Conversation Club Coordinator. 



For those of you thinking of purchasing a volunteer management software package for managing volunteer information, the latest (Spring 2012) survey has just been published, and you can find it here.

Kern County Library just completed a review of the volunteer management system called “Volunteer Impact,”  and we’ve just added it here.   You can find more reviews of various volunteer management systems completed by California libraries in the Get Involved Clearinghouse: from the Get Involved website, click on the “Resource and Training Center” tab, then select “Management Tools” and from the keyword dropdown menu, select “Volunteer Management Systems.”



Some of you have heard of the “Book to Action” concept – designed to build awareness for local civic engagement projects and inspire volunteer participation through shared reading and discussion of books about issues/topics relevant relevant to the community.  The first California library to implement this concept was the Hayward Public Library, and they’ve prepared this 4 minute video to give you the flavor of their “Book To Action” project. 



One last reminder -- those in Southern California should mark your calendars for a ½ day workshop presented by the Southern California Get Involved Regional Network.  Tuesday, August 28 from 9 am to Noon at the Ontario City Library.  The workshop will focus on “Engaging Highly Skilled Volunteers: The Importance of Policies and Procedures.”  Mileage reimbursement is available.  Register by sending an e-mail to monica.miltko@surfcity-hb.org including name, library, position and phone number.



P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to clehn@library.ca.gov and requesting to be added.

Still finding that staff aren’t on board with volunteer engagement as much as you’d like?  Check out some common concerns and steps you can take here:  Addressing Common Staff Concerns About Volunteers



Solano County Library’s literacy program provides opportunities for experienced literacy volunteers to serve as Literacy Resource Specialists.



The Yolo County Library and the Yolo County Probation Department have partnered on a project that provides literacy tutoring to youth incarcerated at the Juvenile Detention Facility.  We’ve added the Literacy Tutor, Juvenile Detention Facility volunteer position description, and the volunteer recruitment flyer they use for the project.



Here’s Solano County Library’s volunteer position description for Bi-Lingual Catalog/Internet Docent.

 

San Francisco Public Library’s Teen Computer Corps connects computer savvy teenagers with senior patrons hoping to improve their basic computer skills.



And some terrific volunteer orientation materials are provided by the Huntington Beach Public Library:  one for volunteers in Circulation and one for those in the Media Center.



Also, those in Southern California should mark your calendars for a free ½ day workshop presented by the Southern California Get Involved Regional Network.  Tuesday, August 28 from 9 am to Noon at the Ontario City Library.  The workshop will focus on “Engaging Highly Skilled Volunteers: The Importance of Policies and Procedures.”  Mileage reimbursement is available.  Register by sending an e-mail to monica.miltko@surfcity-hb.org including name, library, position and phone number.



P.S.  If you’re not a member of the “Get Involved: Powered by Your Library” listserv, you can keep up to date on all things library volunteers by sending an e-mail to clehn@library.ca.gov and requesting to be added.

Thinking of engaging groups of volunteers from corporations, local businesses, service clubs or youth groups?  Then this archived one hour webinar is for you:  Putting Corporate Volunteers to Work 



This volunteer position description from the California State Library really generated a lot of referrals on VolunteerMatch.  Your library may have a need like this as well -- Japanese American History Archivist -– We’re also looking for a volunteer position description for a person(s) to help Tech Services with translation of materials too – if you have such a description, please “Suggest a Resource” by clicking in the box to the right.



Literacy programs looking for a way to serve adult learners who are waiting to be matched with a volunteer tutor should take a look at Solano County Library’s Learning Opportunity Facilitator volunteer position description.



We have asked some libraries to do “reviews” on the Volunteer Management System they are using to keep track of their volunteer information.  The newest one is on the product called Volgistics – Huntington Beach Public Library’s Review.  If you’re looking for a system for your library, you’ll find an assortment of these reviews on a variety of Volunteer Management Systems by clicking on “Management Tools,” and then on “Volunteer Management Systems.”