Volunteer Sustainability vs. Retention -- Carla Lehn

I often get asked – how do we retain volunteers – meaning how to we keep them longer. Here’s the news about baby boomers and the generations that follow – they may not stay as long as volunteers of previous generations. I created this document to help think about not necessarily "retaining" the volunteer for the rest of their lives, but how to "sustain" the work if/when a volunteer leaves.