Staff Focus Group Format - Los Angeles Public Library

Recently the Los Angeles Public Library's Volunteer Engagement department pulled together a group of 12 of their 70+ Branch Managers to gather information and work toward creating a Memorandum of Understanding about working with their Friends Groups. Their session plan is attached. They have plans to use this focus group format with other staff who work with volunteers in the library, and potentially with groups of volunteers to gather information and improve operations based on what they learn.