Annual Report to Library Leadership on Volunteer Engagement - San Jose CA

This is San Jose Public Library's volunteer engagement program annual presentation made to library decision makers. Note that it goes beyond statistics about the numbers of volunteers and hours served to include information about how volunteers helped, what services did they help provide, and how they became information "ambassadors" for the library by sharing what they learned about what the library has to offer with family, friends and co-workers -- even sharing available volunteer positions with people they know.