Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Playing by the Rules: Creating an Effective Volunteer Handbook.
This one hour archived webinar was presented by Jennifer Bennett of VolunteerMatch in conjunction with the 4 state Get Involved: Powered by Your… more
Volunteer Handbooks policies, handbook 2019
Walking the Walk: Engage Library Volunteers in your Volunteer Engagement Program
This 1-hour webinar by Jennifer Bennett of VolunteerMatch (recorded on August 29, 2019) focuses attention on how to engage volunteers in the work of… more
Engaging High Impact VolunteersCapacity Building Skilled Volunteers 2019
Do's and Don'ts of Supervising Library Volunteers
This July 2019 article from Public Libraries Online provides an excellent overview of working with volunteers in large and small libraries.
Capacity BuildingStaff Training supervision 2019
Arizona's Buckeye Library Shares it's Experience with Get Involved
In this 6 minute video, Krista Cornish, Buckeye Library's (AZ) Volunteer Engagement Coordinator shares her library's experience and best… more
Capacity BuildingEngaging Staff and Unions 2019
Controlling Complaint Conversations
This quick read provides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer… more
Staff Training Complaint, problem, unhappy 2019
Shelving with Dewey - Illinois
This 1 hour self-paced course from LibraryU, a program of the Illinois State Library and the regional library systems is archived by WebJunction. It… more
Job Specific Volunteer Training shelve, book shelving, shelver 2019
Recruitment Success Story - Flagstaff Arizona
In this 4 minute video, Claudine from the Flagstaff library talks about her successes in finding a volunteer to serve as her assistant volunteer… more
Capacity BuildingEngaging High Impact Volunteers online booksales, Book sale 2019
Volunteer Appreciation Guide
is Volunteer Appreciation Guide is a free resource developed by Wild Apricot to offer tips and advice for volunteer programs just getting started… more
Capacity Building recognition 2019
Want to Write a Volunteer Program Annual Report? Here's How to Start
VolunteerMatch blog guest post by Elisa Kosarin. This post originally appeared on Twenty Hats.
Your volunteers tell a compelling story. It’s time to… more
Capacity Building 2019
Skills Based Volunteering Toolkit - Common Impact
Since 2000, Common Impact has supported nonprofits in effectively utilizing skills-based volunteering to build internal capacity to better serve the… more
Capacity BuildingEngaging High Impact Volunteers Skills Based Volunteers 2019
Building Capacity: Strategic Volunteer Engagement
In this Points of Light blog post, the point is made that organizations that build a culture of volunteerism, and purposefully embed volunteerism… more
Capacity BuildingStaff Training Strategic 2018
Build Staff Buy-In for Volunteer Engagement
Often one of the biggest challenges to a new model of volunteer engagement is the resistance of paid staff. Often attitudes and fears of our co-… more
Staff Guides for Working with VolunteersCapacity BuildingEngaging Staff and Unions Staff Resistance, staff buy-in 2018
The Essential Guide to Managing Volunteers at Your Nonprofit
A free comprehensive overview for volunteer management from VolunteerPro.
Capacity Building 2018
Grow Staff Volunteer Harmony
Tips from Energize Inc. on helping staff to work more productively with volunteers.
Engaging Staff and Unions staff buy-in 2018
Volunteer Background Checks: Giving Back without Giving Up on Privacy
How do nonprofit organizations screen volunteers? There are several options. The choices depend largely on the volunteer job involved and the… more
Volunteer Screening / InterviewingCapacity BuildingStaff Training background checks, screening 2018
Getting the Highest Visibility on VolunteerMatch – How to RePost Your Listing
Keeping your volunteer opportunity near the top of the list in your zipcode is critical to keep it visible to potential volunteers. One of the… more
VolunteerMatch Tools and Resources RePost 2018
VolunteerMatch "Tour" with Carla Lehn
This is a recording of an online meeting "Tour" provided for library participants on May 10, 2018. You can both hear Carla talking and see what she's… more
On-line Volunteer RecruitmentVolunteerMatch Tools and Resources 2018
Three Things We Know About Engaging Millennials in Your Cause
A quick read on what Millennials are interested in to help you in your recruitment efforts.
Millennials Millennials 2018
GenerationOn Projects, Ideas and Resources
Looking for possible library volunteer projects for kids, teens and/or families? Check out GenerationOn's projects and resources to get some… more
Millennials Teens, family volunteering 2018
Success with Skills-Based Volunteers
A quick read guest post on VolunteerMatch's blog by Carla Lehn summarizing key elements of getting skilled volunteers engaged with your… more
Capacity BuildingEngaging High Impact Volunteers Skills Based Volunteers; 2018