Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need...

Titlesort descending Year
Library Directors discuss Union Issues and Staff Buy-In
Early in the Get Involved initiative we determined that the two biggest potential internal barriers to moving toward engagement of skilled volunteers in your library would be union issues and staff resistance. This 30 minute video is an interview with two library directors about how they handled each of those issues.
Library Tour Guide Manual - Paso Robles, CA
Guidelines and instructions for volunteers leading tours, primarily of school children, through the library.
Library Volunteer Program Improvement Model
VolunteerMatch worked with the California State Library to develop this self-assessment tool for library volunteer engagement programs. Once you complete the survey, the tool e-mails a report of the results. It also recommends resources to help in areas identified as needing improvement.
Managing Volunteers: Balancing Risk and Reward
A nonprofit faces a variety of risks when it decides to use volunteers. While none of these risks should be ignored, few, if any of these risks represent insurmountable obstacles for the typical organization. While there is no silver bullet that eliminates all volunteer risk, you can protect your nonprofit and its board members by obtaining the appropriate insurance coverage and following best risk management practices.
Meet the Volunteer Management Team, Monrovia (CA) Public Library (Part 1)
In this 4-minute video, meet the Volunteer Management Team at Monrovia Public Library and learn how MPL uses volunteer leaders to expand and improve their volunteer impact. See also Part 2 of the video (Tips and Strategies).
Millenials and Volunteering: Bridging the Generation Gap
Every day my LinkedIn feed and various business magazines are filled with articles about Millennials. Generally, the writer advises the reader on how to “manage” this group in the workplace and often seems to have a “these kids nowadays” tone. Through my work at New York Cares (with staff members and volunteers), I have also been exposed firsthand to Millennial’s great passion for community service. In its report on an Associated Press-GfK poll on December 29 the New York Times gave me data to support my optimism (which is a rare but welcome occurrence).
Keywords: Millenials
Millenials Want to Make a Serious Impact
This blog post from describes the Millenial generation -- the 80 million born between 1980 and 2000 -- and their interest in participating for "social good." Great tips on how you can attract this goldmine of potential volunteers, rather than turning them off.
Keywords: Millenials
Millennials Want To Make a Serious Impact and You Can Help
Insights into how to engage the Millennial Generation as volunteers and donors, and how you might be turning them off.
New Staff Roles- Jennifer Rackow
As part of a day-long training, Jennifer Rackow discusses the changing roles staff play in transforming your volunteer program. Search for other training videos from the day on this site.
Tags: Video
New Volunteer Manager's Toolkit
Get Involved Webinar Archived June 27, 2018 New to volunteer management? Looking for a refresher on the basics? This one hour webinar, presented by Jennifer Bennett of VolunteerMatch just for libraries, walks you through the three primary Rs - recruitment, retention and recognition. We'll discuss the most popular program components such as interviews, orientations, volunteer handbooks, risk management, and more.