Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need...

Titlesort descending Year
Computer Coach Training - Huntington Beach Public Library
Training provided to Huntington Beach Public Library's volunteer Computer Coach program. See also, Computer Coach volunteer position description.
Computer Coach Training Materials from Ohio Online
Resources created for training of volunteer tech tutors in the Ohio Online program.
Confidentiality and Other Objections to Volunteers
Susan Ellis writes eloquently on how to overcome staff objections to volunteer engagement.
Controlling Complaint Conversations
This quick read prvides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer approaches you with a problem.
Keywords: Staff Training
Demographic Trends Shaping America and Service
Beth Steinhorn of VQ Strategies takes 2018 Pew Research results and extrapolates them for volunteer engagement professionals by addressing the following questions: If these trends are shaping our society, how will they affect service and volunteering? How have they already been influencing your organization’s engagement experience and strategy? The trends highlighted by the Pew Research Center fell into three categories: Generations, Families and Household, and Multicultural Society.
Demonstrating ROI in Volunteer Engagement
You know your volunteers do valuable work -- but how do you know which of their results will be most compelling to the decision makers in your communities? Join Jennifer Rackow from The JFFixler Group for a one hour webinar and learn the kinds of results to look for, questions you can ask to uncover them, and considerations about who tells these stories about your library's investment in volunteer engagement. (60 minute archived webinar)
Developing Training Programs for Volunteers
The Who, What, How and Why of designing training programs for volunteers from the Community Toolbox.
Dewey Decimal Quiz - San Bernardino County Library
Quiz used in training for shelving volunteers. See also, "Dewey Quiz Answers," and "Do We Dewey? Sure We Do"
Dewey Quiz Answers - San Bernardino County
Answers to quiz used in training for shelving volunteers. See also, "Dewey Decimal Quiz," and "Do We Dewey? Sure We Do"
Dewey? Sure we Do - San Bernardino County Library
Introduction to Dewey Decimal system for volunteer training.