Controlling Complaint Conversations

Submitted by Carla on Tue, 01/29/2019 - 12:11pm.
Updated on Tue, 01/29/2019 - 12:11pm.

This quick read prvides quick tips to being a better listener and sorting through ‘provable facts’ from emotions and hearsay when a volunteer approaches you with a problem.

Keyword: 

  • Training MaterialsStaff Training

Tags: 

  • Complaint
  • problem
  • unhappy

Year: 

2019