Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
How Changing Our Volunteer Interview Approach Increased our Retention Rate by 30%
Elisa Kosarin of Twenty Hats describes Behavior-based interviewing, and how its implementation in her situation helped to increased the quality of… more
Volunteer Screening / InterviewingInterviewing Volunteers interview, screening, retention 2017
The Volunteer Interview: Making the offer . . . or not
This July, 2016 article from Verified Volunteers covers strategies for assessing candidates, how to handle when it's not a good fit, and… more
Volunteer Screening / InterviewingInterviewing Volunteers 2017
Small Library VolunteerMatch Success -- Johnson City TX
In this 4 & 1/2 minute video, Johnson City Texas Library Director, Maggie Goodman, shares her successful experience in posting a need for IT… more
Capacity BuildingEngaging High Impact VolunteersOn-line Volunteer RecruitmentVolunteerMatch Tools and Resources rural, small, maker space, LinkedIn, VolunteerMatch 2017
Small Library VolunteerMatch Success Story - Brownwood Texas
In this 2 minute video, Brownwood Texas Library Director, Becky Isbell, shares her successful experience in posting a need for a skilled graphic… more
Capacity BuildingEngaging High Impact VolunteersOn-line Volunteer RecruitmentVolunteerMatch Tools and Resources rural, Skilled Volunteers, VolunteerMatch 2017
Volunteers: More Work? or More Work Force? - Idaho Commission for Libraries
This is a 30 minute archived webinar, presented May 15, 2017 by Sheila Winther, Volunteer Coordinator for the Idaho Commission for Libraries. This is… more
Staff Guides for Working with VolunteersCapacity BuildingStaff Training volunteer coordinator 2017
ASCLA Library Accessibility ToolKits
An excellent list prepared by ASCLA of links to resources that can help in a number of areas including: Autism Spectrum Disorders, blind, deaf,… more
Capacity BuildingStaff Training disabilities 2017
2016 Arizona Volunteering Report
Arizona State University's Lodestar Center for Philanthropy and Nonprofit Innovation's 2016 Summary Report of their survey and focus group… more
Capacity BuildingMillennials Arizona 2016
Checklist to Minimize the Most Common Volunteer Risks
A good basic list of issues to consider and how to approach them.
Capacity BuildingStaff Training Risk Management 2016
Why Company Sponsored Volunteer Programs are Keeping Millennials Happy at Work
What motivates millennials to stay in a job is having an impact on corporate social responsibility.
Volunteer RecruitmentMillennials Millennials, high-impact volunteers, Recruitment 2016
If Your Board Looked Like Your Community
While written by an Arts organization, the 4 “Hurdles” described, along with strategies to consider and actions to take are relevant to all… more
Staff Training diversity, inclusion, inclusive 2016
Help for the Volunteer Engagement Coordinator
This is a 3 minute interview with volunteer Kellie, who can on board as our volunteer Assistant Volunteer Coordinator at the California State Library… more
Leadership / ManagerialStaff Training 2015
Library Volunteer Program Improvement Model
VolunteerMatch worked with the California State Library to develop this self-assessment tool for library volunteer engagement programs. Once you… more
Capacity BuildingVolunteerMatch Tools and Resources Assess, evaluation, program evaluation, planning 2015
Skilled Volunteer Interview: Public Relations Strategist
Watch this 6 minute interview with Dan, a highly skilled Public Relations volunteer who came aboard to create a statewide PR campaign for California… more
Graphic Design, Marketing and PublicityCapacity BuildingStaff Training 2015
Today's Volunteer: The Shift from Management to Engagement
Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (9.5 minutes)
Capacity BuildingEngaging High Impact VolunteersStaff Training 2015
Importance of Meaningful Written Volunteer Job Descriptions
Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (14 minutes)
Capacity BuildingEngaging High Impact VolunteersStaff Training 2015
Brave New World of Engaging Skilled Volunteers
Have you thought about how volunteers with specific skills could help ? This 50 minute webinar by VolunteerMatch and LinkedIn For Good to learn why… more
Volunteer RecruitmentCapacity BuildingMillennialsOn-line Volunteer RecruitmentVolunteerMatch Tools and Resources VolunteerMatch, Volunteer Recruitment, LinkedIn 2015
Volunteer Recruitment
Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (20.5 minutes)
Volunteer RecruitmentCapacity BuildingEngaging High Impact Volunteers 2015
Engaging the Volunteer of the Future
This one-hour webinar by Jennifer Bennett of VolunteerMatch was archived on June 17, 2015:
The age of one-size fits all volunteer engagement is… more
Baby BoomersEngaging High Impact VolunteersMillennialsStaff TrainingVolunteerMatch Tools and Resources 2015
Success & Sustainability Factors
Video clip on this topic from a Get Involved Volunteer Engagement Institute in Oakland California in May 2015. (17.5 minutes)
Capacity BuildingEngaging High Impact VolunteersStaff Training Sustainability, retention 2015
Millenials and Volunteering: Bridging the Generation Gap
Every day my LinkedIn feed and various business magazines are filled with articles about Millennials. Generally, the writer advises the reader on how… more
Millennials Millenials, young volunteers, Recruitment 2015