Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
How Changing Our Volunteer Interview Approach Increased our Retention Rate by 30%
Elisa Kosarin of Twenty Hats describes Behavior-based interviewing, and how its implementation in her situation helped to increased the quality of… more
Volunteer Screening / InterviewingInterviewing Volunteers interview, screening, retention 2017
The Volunteer Interview: Making the offer . . . or not
This July, 2016 article from Verified Volunteers covers strategies for assessing candidates, how to handle when it's not a good fit, and… more
Volunteer Screening / InterviewingInterviewing Volunteers 2017
Small Library VolunteerMatch Success -- Johnson City TX
In this 4 & 1/2 minute video, Johnson City Texas Library Director, Maggie Goodman, shares her successful experience in posting a need for IT… more
Capacity BuildingEngaging High Impact VolunteersOn-line Volunteer RecruitmentVolunteerMatch Tools and Resources rural, small, maker space, LinkedIn, VolunteerMatch 2017
Small Library VolunteerMatch Success Story - Brownwood Texas
In this 2 minute video, Brownwood Texas Library Director, Becky Isbell, shares her successful experience in posting a need for a skilled graphic… more
Capacity BuildingEngaging High Impact VolunteersOn-line Volunteer RecruitmentVolunteerMatch Tools and Resources rural, Skilled Volunteers, VolunteerMatch 2017
Volunteers: More Work? or More Work Force? - Idaho Commission for Libraries
This is a 30 minute archived webinar, presented May 15, 2017 by Sheila Winther, Volunteer Coordinator for the Idaho Commission for Libraries. This is… more
Staff Guides for Working with VolunteersCapacity BuildingStaff Training volunteer coordinator 2017
ASCLA Library Accessibility ToolKits
An excellent list prepared by ASCLA of links to resources that can help in a number of areas including: Autism Spectrum Disorders, blind, deaf,… more
Capacity BuildingStaff Training disabilities 2017
Volunteers are the Reputational Assets Your Organization is Overlooking
A great reminder in a brief article by Erin Rebecca Spink.
Capacity BuildingStaff Training 2017
ESL Conversation Circles Toolkit
This wiki from settlementatwork.org could be useful for staff designing and implementing ESL Conversation Circles, and also for training ESL… more
Job Specific Volunteer TrainingStaff Training 2017
A Different Kind of Volunteer Work: More companies are encouraging empoloyees to donate their professional expertise
This brief September, 2017 Wall Street Journal article speaks to societal factors leading to the increase in corporate pro bono programs.
Capacity BuildingEngaging High Impact Volunteers 2017
How to Turn Away Volunteers and Still Have an OK Day
In this August, 2017 article, Elisa Kosarin shares her basics for making this difficult experience manageable.
Volunteer Screening / InterviewingInterviewing VolunteersStaff Training 2017
Why Company Sponsored Volunteer Programs are Keeping Millennials Happy at Work
What motivates millennials to stay in a job is having an impact on corporate social responsibility.
Volunteer RecruitmentMillennials Millennials, high-impact volunteers, Recruitment 2016
2016 Arizona Volunteering Report
Arizona State University's Lodestar Center for Philanthropy and Nonprofit Innovation's 2016 Summary Report of their survey and focus group… more
Capacity BuildingMillennials Arizona 2016
Checklist to Minimize the Most Common Volunteer Risks
A good basic list of issues to consider and how to approach them.
Capacity BuildingStaff Training Risk Management 2016
Why Don't People Volunteer?
This brief article from PTO today discusses the importance of not only knowing why people volunteer, but why they don't.
Volunteer RecruitmentEngaging High Impact Volunteers Volunteer Recruitment, Motivation 2015
Target Market Success Story: Teen Volunteer
This 5 minute success story is an interview with a library teen volunteer coordinator and one of her awesome teen volunteers talking about what makes… more
Millennials Teen 2015
Inclusive Volunteering: Recommendations for Volunteer Coordinators on how to Develop a More Inclusive Volunteer Programme
This booklet consists of two parts. Part I covers general aspects of inclusive volunteering and Part II includes recommendations for volunteer… more
Capacity BuildingStaff Training disabilities 2015
Target Market Success Story: Volunteers with Full Time Jobs
Ever wonder how and why someone with a full time job would be willing and able to volunteer at the library? Here's a 5 minute video clip of one… more
Engaging High Impact Volunteers 2015
Virtual Volunteer - 4 minute interview
This 4 minute interview is with a volunteer who couldn't come to the library to volunteer, but still wanted to help with her high level social… more
Capacity BuildingStaff Training virtual volunteer 2015
Skilled Volunteer Interview: Social Media Specialist
This is a 4 minute interview with a volunteer who served as a Social Media Specialist for the California State Library. Her volunteer Position… more
Engaging High Impact VolunteersMillennials Skilled Volunteers, Millennials, social media, virtual 2015
Working with Volunteers who have Full Time Jobs
This 5 minute video explores working with volunteers who have full time jobs with Cathy from the Sacramento Public Library, and one of her working… more
Capacity BuildingStaff Training 2015