Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need.

NOTE: These are examples from public libraries and should be reviewed and modified to ensure fit with local policies and culture.

Title Keyword Tags Year
Equity, Diversity, Inclusion and Belonging Resources - California State Library
This website of applicable materials was developed and is maintained by the California State Library.
Staff Training diversity, equity, inclusion, belonging 2022
Staff Training: Volunteer Vaccination Verification - San Jose CA
Training developed by San Jose Public Library for volunteer engagement staff at branches to learn how to do volunteer vaccine verifications in order… more
Staff Training COVID-19 2022
Volunteer Engagement 101
This one hour archived video was presented by Carla Lehn of the Get Involved: Powered by Your Library initiative for the incoming AmeriCorps members… more
Staff Training job descriptions, Recruitment, Staff Resistance, staff buy-in, Motivation 2022
Survey Design: The Top 10 Best Practices to Maximize Your Results
Survey design is extremely important as it can make or break your survey's completion rate. This article reviews some survey design fundamentals, and… more
Capacity BuildingStaff Training surveys 2022
Professional Ethics in Volunteer Administration
These handouts and powerpoint are from a webinar titled: "Sticky Situations: Applying Ethics to Your Work with Volunteers" presented by Katie… more
Staff Training Ethics, CVA 2022
Service Enterprise & Libraries: Is it for you?
This webinar was presented on July 27, 2022, and was presented by and based on the Points of Light Service Enterprise certification experiences of… more
Staff TrainingCapacity Building Service Enterprise, strategic planning 2022
Recruiting Local Volunteers to Increase Diversity Among the Ranks
This blog post by Jayne Cravens provides some ideas for expanding diversity among your volunteers. Includes a number of links to related topics as… more
Staff Training diversity, equity, inclusion, Recruitment 2022
Bringing Volunteers Back: “Re-Booting” as We Come Out of the Pandemic
This one-hour live online meeting was held on July 13, 2022 and features California library volunteer engagement leaders sharing their experiences… more
Capacity Building COVID-19 2022
Tips for Communications and outreach that honor diversity, equity and inclusion
Nine tips for communication that can be used as a checklist.
Capacity BuildingStaff Training communications, diversity, equity, inclusion 2022
Consequences of Good v. Bad Volunteer Experiences
A brief article detailing a couple of ways to make your volunteers have a good experience, or to respond to situations where someone's had a bad… more
Staff Training 2022
5 Tips for Recruiting Volunteers
Five recruitment tips for volunteer management consultant, Rob Jackson.
Capacity Building Recruitment 2022
Library Express - Frequently Asked Questions - Indianapolis IN
Prepared by the Indianapolis Public Library for their home delivery program, Library Express.
Job Specific Volunteer Training Homebound, Home delivery, delivery 2022
Sticky Situations: Applying Ethics to Your Work with Volunteers
We all encounter ethical dilemmas in our daily work.  But rarely do organizations focus on ethics related to volunteer engagement.  This… more
Staff Training Ethics 2022
5 Tips for Recruiting Volunteers
Five recruitment tips from Volunteer Management consultant Rob Jackson.
Capacity Building Recruitment 2022
Volunteer Orientation and Training: The Ultimate Guide
A 2022 article from Wild Apricot on what to consider when planning volunteer orientation and Training.
Capacity Building volunteer training, orientation 2022
The Virtual Volunteer Life Cycle: A Complete Guide
A good overall guide for recruiting, screening and managing remote volunteers.
Engaging High Impact VolunteersCapacity BuildingStaff Training virtual 2022
Preparing Co-Workers to Lead Volunteers Online and On Land
Ideas for training staff to engage with volunteers.
Staff TrainingCapacity Building Staff Resistance, staff buy-in, staff training 2022
Rethinking Retention: Understanding Strategic Volunteer Relationships
This one hour webinar was presented as part of the Get Involved: Powered by Your Library initiative on September 29, 2022 by Jennifer Bennett,… more
Capacity BuildingInterviewing Volunteers retention, attrition, Recruitment 2022
Research and Case Studies Regarding Virtual Volunteering
Research on virtual volunteering compiled and updated in March 2022 by Jayne Cravens of Coyote Communications.
Capacity BuildingEngaging High Impact Volunteers virtual, virtual volunteer 2022
Fun Volunteer Teambuilding Activities That Will Keep Your Remote Team Engaged
This article from Tobi Johnson about Volunteer Team Building activities includes instructions for both in-person and virtual activities.
Capacity BuildingEngaging High Impact Volunteers team building 2022