Training Materials

Learn more about best practices in volunteer recruitment and engagement, and how to get the results you need...

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From Management to Engagement: Skilled Volunteers in Public Libraries
This one hour webinar -- From Management to Engagement: Skilled Volunteers in Public Libraries -- was produced by the Texas State Library, and presented by Carla Lehn, and library directors from the small communities of Johnson City and Brownwood Texas, sharing their experiences recruiting and engaging skilled volunteers. You may watch the recording and download the powerpoint and handouts here: https://onlinetraining.tsl.texas.gov/course/view.php?id=34 NOTE: Texas provides CE credit including a printed certificate of completion for viewing the recording and accessing the material.
2017
VolunteerMatch "Tour" - with Carla Lehn
This is a recording of an online meeting "Tour" provided for California library participants on August 18, 2017. You can both hear Carla talking and see what she's doing on her desktop as she gives you a tour of how VolunteerMatch works, and provides some tips and tricks to help you make the most of your VolunteerMatch account. It's about 40 minutes long.
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2017
Volunteers are the Reputational Assets Your Organization is Overlooking
A great reminder in a brief article by Erin Rebecca Spink.
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2017
How an Old Interview Approach Increased Volunteer Retention Rate by 30%
Elisa Kosarin of Twenty Hats describes Behavior-based interviewing, and how its implementation in her situation helped to increased the quality of her volunteers, and their retention rate.
2017
ESL Conversation Circles Toolkit
This wiki from settlementatwork.org could be useful for staff designing and implementing ESL Conversation Circles, and also for training ESL Conversation Circle volunteers.
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2017
A Different Kind of Volunteer Work: More companies are encouraging empoloyees to donate their professional expertise
This brief September, 2017 Wall Street Journal article speaks to societal factors leading to the increase in corporate pro bono programs.
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2017
How to Turn Away Volunteers and Still Have an OK Day
In this August, 2017 article, Elisa Kosarin shares her basics for making this difficult experience manageable.
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2017
The Volunteer Interview: Making the offer . . . or not
This July, 2016 article from Verified Volunteers covers strategies for assessing candidates, how to handle when it's not a good fit, and suggestions for making the offer.
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2017
How an Old Interview Approach Increased Our Volunteer Retention by 30%
This March, 2017 article from Elisa Kosarin describes behavior based interviewing and how to use it.
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2017
The Millennial Impact Report Retrospective: Five Years of Trends
Five years of trends from the Millennial Impact Report suggest that this generation is eager to connect, get involved with and give to causes. Insights are described about what organizations can do with this information to be more successful in engaging millennials with their work.
2017

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